I'm InTouch's Live Streaming Video feature

Did you know that you can use the I’m InTouch remote access solution to remotely view a web cam connected to your I’m InTouch PC? From any computer in the world, and even some wireless devices, you can remotely access your PC and watch live streaming video from your web cam.

Perfect for:

• When you are traveling and want to see your children and family. Just have them gather around your home PC and remotely connect using I’m InTouch.
• When you are away from your home and office and want to periodically keep an eye on things to make sure everything is secure.
• When you want to monitor your children’s Internet activites. Combine live video streaming with I’m InTouch’s Parental Control Software feature to see who is at your PC and how they are using it.
• When you need to conduct an online presentation - don’t just invite guests to your PC, also let them see you using your computer’s web cam for a more personal touch.

The I’m InTouch SecurePC remote access terminal is ideal if you are looking for a completely secure way to remotely access your desktop PC from anywhere. Instead of carrying around a cumbersome laptop or relying on a public computer, you can use the SecurePC to remotely control your PC anywhere you can get a wired or wireless Internet signal. Weighing in at just over 2 lbs, the SecurePC is the perfect size for traveling.

The biggest benefit of the SecurePC however is that it protects you and your businesses from any possibility of data loss. Unlike a laptop, no files can be saved to the SecurePC so all your information stays safely behind your firewall on your desktop PC or network server. If the SecurePC is lost or stolen, the only cost is replacing an inexpensive piece of hardware. If you lose a laptop, you never know who might get their hands on the data sitting on its hard drive so why take the risk? Learn more about the SecurePC at www.01com.com/secure.

One of the best features of the I’m OnCall remote help desk software is that no software needs to be pre-installed on either a technician’s or customer’s computer in order for a support session to be initiated. Connecting to a customer’s PC is simply a matter of creating an incident from I’m OnCall’s web administration page, sending a session code the customer, and having the customer accept your remote support request.

This is not only really easy to use but also incredibly convenient. Your technicians can support computers from essentially any PC in the world; all that is required is a browser and Internet connection. It also means that you can be up and running within minutes of signing up for an I’m OnCall account.  There is no software to install or servers to configure so implementation time is basically nil.

Learn more about I’m OnCall at www.imoncall.com.

For organizations looking to provide employees with remote access to their desktop PCs, the choice will probably be between a remote access solution like I’m InTouch and a VPN. While every situation is different, for the most part, your company will probably be better off going with I’m InTouch for several important reasons:

Ease of Implementation
With I’m InTouch, your remote access system can be up and running in as little as a few minutes.  Even if you choose to deploy the I’m InTouch Server Edition, your remote access system will be ready for use in no time. I’m InTouch is not only faster to set up than a VPN, it is a lot easier as well.  No complicated configurations or set-up procedures, just a simple installation on the computer you need to provide remote access to.

Flexibility
Unlike most VPNs where you need to install software on the device you will be using to remotely control your PC, with I’m InTouch, no software needs to be installed on the remote device. A quick installation on your desktop PC allows it to be remotely accessed from any wired or wireless device with an Internet connection and browser in the world.

Cost
VPNs are also costly to implement and maintain. Unlike I’m InTouch where all support and upgrades are handled by 01 Communique, with a VPN, you will probably have to do all the work.  If anything goes wrong with your VPN, you will need to spend the money to solve the problem. If you do not have an IT department on site, this can be a huge issue. Why take the risk when I’m InTouch is available for a low monthly or yearly cost with all support included for free.

Learn more about I’m InTouch here.

One of the less obvious benefits of using a remote access software like I’m InTouch is that it can help limit the need for expensive hardware upgrades and replacements. For instance, if you use a laptop in addition to your home or office desktop PC, you probably find yourself upgrading to a more powerful laptop every couple of years.

With I’m InTouch, you can use your laptop to remotely control your desktop PC from anywhere you can pick up an Internet signal. This means you only need to worry about upgrading your desktop PC as needed since it will be doing all the heavy lifting. Your laptop essentially becomes a viewer and just needs to be able to connect to the Internet using a web browser.

An added benefit is that all youri nformation will be centralized on your desktop PC and not stored in mulitple locations. Your laptop becomes a dumb terminal that you use to remotely access your PC which removes the need to store files on it. This also protects you from any possibility of data breaches if the laptop is lost or stolen.

Learn more about I’m InTouch.

Did you know that you can use your BlackBerry to remotely access your I’m InTouch computer? Simply install I’m InTouch on your desktop PC and then log in to your PC from your BlackBerry’s web browser. You can even install the I’m InTouch Messenger Utility on your BlackBerry to automate the login process.

From your BlackBerry, you can:

• View email attachments and files: View popular file formats such as .doc, .ppt, .xls, .pdf, .txt, .html, and .jpeg, right  on your BlackBerry device.
• Attach files from your distant computer to emails: Compose an email right on your BlackBerry, and then attach files from your PC. Simply log in to your PC using the Messenger utility on your BlackBerry handheld and remotely create an Outlook, Outlook Express, or Windows Mail email. Then add a file attachment that will be composed and sent by your desktop computer.

Learn more about I’m InTouch’s remote email and file management capabilities.

01 Communique’s May newsletter has been sent out with all the latest information about I’m InTouch and I’m OnCall.  This month’s issue includes everything you need to know about the new I’m OnCall 1.1 remote help desk software solution and its support for Mac and 64-bit Windows computers. Also in this issue, read how an ERM and CRM solution provider uses I’m OnCall to effectively support their customers all over the world. Plus, learn how you could win 3 months FREE of I’m InTouch.  All this and more in the May newsletter.

The new version 1.1 of the I’m OnCall remote help desk software was released today with support for Mac and Windows 64-bit computers. I’m OnCall enables you to temporarily take remote control of your customer’s PC or Mac to quickly diagnose and resolve problems. No software needs to be pre-installed and you can remotely support your customer’s computer from any PC with an Internet connection.

You can now remotely control your customer’s Mac computer from your Windows PC to diagnose and resolve problems quickly.  Additionally, Windows XP and Vista 64-bit are also now supported for both the technician allowing your business to remotely support even more computers.

Remotely supporting a customer is even easier in this  new version with improved multi-monitor functionality and an enhanced remote control viewer.

Experience the new I’m OnCall 1.1 FREE for 10 days with our no-obligation trial.

TMC just announced that 01 Communique’s I’m InTouch Remote Access Platform was awarded with the 2008 Communications Solutions Product of the Year award.  TMC states on their site that “the Communications Solutions Product of the Year Award recognizes the most innovative products that facilitate voice, data and video communications, or combinations thereof.  This prestigious award is bestowed to companies who demonstrated the vision, leadership and attention to detail that are the hallmarks of the Product of the Year Awards.” Sounds like a fitting description for the I’m InTouch Remote Access Platform.

The I’m InTouch Remote Access Platform consists of the I’m InTouch Premium remote access solution, I’m InTouch SecurePC remote access terminal, and I’m InTouch SecureKEY remote access USB stick. The combination of these three products allows for completely secure remote access to your desktop from anywhere without any sacrifices or headaches. With the platform, remotely accessing your PC is as easy as plugging the SecureKEY into your SecurePC, it’s that simple!

See why TMC chose the I’m InTouch Remote Access Platform for this award by trying it out for yourself.

If you provide IT support to customers or employees, there have generally been two ways  1) Traveling to the customer’s physical location or 2) On the phone. Neither of these solutions is an ideal one.

Traveling to a customer’s computer is expensive and time consuming. It also limits the number of customers you can support to those you can reach in your car. Supporting customers over the phone can be even more time consuming as you try and diagnose a problem based on what the customer sees. This generally leads to a lot of frustration for both you and the customer.

Wouldn’t it be nice if you could combine the geographical reach of the phone with the control of actually seeing the customer’s computer screen? With 01 Communique’s I’m OnCall help desk software, you can!

Instantly take PC remote control of any customer’s computer from your PC to diagnose and resolve issues quickly. You can see for yourself exactly what the problem is and install any needed updates or fixes. You can even transfer files to the remote computer if required. Best of all, no software needs to be installed on your or the customer’s PC so you can support anybody from anywhere.

Learn more about I’m OnCall help desk software.