One of the best features of the I’m OnCall remote help desk software is that no software needs to be pre-installed on either a technician’s or customer’s computer in order for a support session to be initiated. Connecting to a customer’s PC is simply a matter of creating an incident from I’m OnCall’s web administration page, sending a session code the customer, and having the customer accept your remote support request.

This is not only really easy to use but also incredibly convenient. Your technicians can support computers from essentially any PC in the world; all that is required is a browser and Internet connection. It also means that you can be up and running within minutes of signing up for an I’m OnCall account.  There is no software to install or servers to configure so implementation time is basically nil.

Learn more about I’m OnCall at www.imoncall.com.

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