Remotly Support Your Customers with I’m OnCall Help Desk Software
If you provide IT support to customers or employees, there have generally been two ways 1) Traveling to the customer’s physical location or 2) On the phone. Neither of these solutions is an ideal one.
Traveling to a customer’s computer is expensive and time consuming. It also limits the number of customers you can support to those you can reach in your car. Supporting customers over the phone can be even more time consuming as you try and diagnose a problem based on what the customer sees. This generally leads to a lot of frustration for both you and the customer.
Wouldn’t it be nice if you could combine the geographical reach of the phone with the control of actually seeing the customer’s computer screen? With 01 Communique’s I’m OnCall help desk software, you can!
Instantly take PC remote control of any customer’s computer from your PC to diagnose and resolve issues quickly. You can see for yourself exactly what the problem is and install any needed updates or fixes. You can even transfer files to the remote computer if required. Best of all, no software needs to be installed on your or the customer’s PC so you can support anybody from anywhere.
Learn more about I’m OnCall help desk software.
Tags: Help Desk Software, Remote Access
Help Desk Software, PC Remote Control, Remote Access | 01 Communique | 15 May 2009 |
