It is a long weekend here which means many families will be packing into the car to do a bit of traveling. This is a great time to mention the benefits of having remote access to your computer. Whether you are heading to a different city, state, province, country or even continent, it is nice to be able to easily connect back to your home or office computer. The comfort of knowing your email and files are accessible to you no matter where you are is immeasurable.

The best part is that you can securely remotely access your PC from virtually any computer in the world so there is no need to drag around your laptop (and no risk of losing it either).

Try out I’m InTouch Free for 30-days

Administrators can easily enable I’m InTouch’s Remote Wake-Up feature from their I’m InTouch Premium web account. All you need to do is:

1. Login to your I’m InTouch Premium Administrator web account from https://locator.01com.com. You do not need login from the computer you are providing remote access to.
2. The List of Computers screen will be displayed. Place checkmarks next to the computers whose Remote Wake-Up properties you would like to configure and then click the User settings/Activate link.
3. The next screen displayed is the User Settings page. Make sure that each computer has checkmarks in the Remote Wake-Up Enabled box next to its name. We also recommend checking the Remote Wake-Up Proxy box so that any computer can act as the proxy to wake up the other computers on your network. Remember, at least one computer must have Wake-Up Proxy enabled and be turned on in order for other computers to remotely powered on.

Learn more about I’m InTouch’s Remote Wake-Up capabilities

01 Communique’s I’m OnCall help desk management software is a great way to provide on demand remote support to your customers or employees. One of the key benefits of the solution is that it allows you to fully monitor and track all the customer support incidents from an easy to use web interface.  Some of the features of the tracking system include:

• Complete customer call history
• Ability to record customer problems and how they were resolved for future reference
• Cataloging of incident types based on Administrator defined categories
• Incident priority tracking
• Quick view unresolved incidents requiring immediate attention using the Historical customer incident information screen.
• Incident time stamping – open, close, duration, number of remote sessions
• Send your customer reports of your remote support actions for their records

Get a 10-day free trial of I’m OnCall help desk software

Wherever you are in the world, you can always listen to your audio files thanks to I’m InTouch. With I’m InTouch’s remote audio feature, you can remotely listen to mp3’s,  run your programs with sound enabled, and watch video files with audio that are on your desktop PC. No special drivers or configuration is necessary, just take control of your PC with I’m InTouch remote access and start listening.

Security is probably the most important aspect to consider when allowing PC remote control of your desktop computer. At 01 Communique, we know that you need to feel completely sure that when you provide remote access to your computers, only authorized users will have access.  This is why all of our remote access and remote control solutions have been designed from the ground up with your security in mind.

Some examples of how I’m InTouch protects your security:

• Includes end-to-end128-bit  SSL data encryption
• Stores log in passwords only on your PC, not on any other server
• Requires dual passwords for log in
• retains all OS-level access controls already in place on your PC
• Lock-out after multiple failed log in attempts
• Session terminates after period of inactivity you define
• No remote access  session data is stored on any server
• There is no need to open ports on your firewalls

Learn more about I’m InTouch’s remote access security features.

01 Communique’s July 2009 remote access newsletter has just been released with all the latest PC remote control news and information.

This month’s newsletter features:

• 01 Communique’s new customer referral program for I’m InTouch subscribers. If you are an I’m InTouch subscriber, you may be eligible to receive 2 free bonus months of service for each customer you refer. This means that if you refer 6 of your friends and they subscribe annually, you could receive 1 year of free remote access.
• Read about a Professor who uses I’m InTouch work smart.
• Learn about the benefits of each of I’m InTouch’s remote desktop viewing modes.
• And much more!

Read the newsletter here or look for it in your Inbox.

Imagine being able to have all the power of your desktop computer in the palm of your hand. No longer having to make any sacrifices or be forced to carry around a cumbersome laptop that is always in danger of being lost or stolen. With the I’m InTouch remote access software, you can stop dreaming and start working using your Pocket PC mobile device to remotely control your computer. Run all the programs on your desktop PC using your Pocket PC to stay productive no matter where you are.

I'm InTouch's Pocket PC Remote Control

An additional bonus is that you no longer have to worry about your information being dispersed among multiple devices. All your data stays securely on your home computer so you always know where to find it.

Learn more about I’m InTouch’s Pocket PC Remote Control.

The TV show Get Connected featured the I’m InTouch remote access software in late 2007.  The show is a bit old but it does provide an excellent demonstration of the software in action. The segment is just over 3 minutes long which is proof that taking PC remote control using I’m InTouch is really, really fast.  You can view the video here.

The I’m InTouch remote access desktop viewer toolbar allows you to control and configure your session quickly and conveniently.  From a single toolbar, you can access all the important settings and features of I’m InTouch.

I'm InTouch Remote Access Toolbar

The Desktop Toolbar allows you to:

• Disconnect from the host computer
• Refresh the screen
• Access the Control Alt Delete to reboot the computer
• Configure options
• Change the viewing mode
• Open the file transfer and chat windows
• Adjust remote audio volume

Learn more about all of I’m InTouch’s features

One of the few limitations of remote access solutions like I’m InTouch is that in order to remotely take PC remote control, you need to be able to connect to the Internet. While this is less and less of a problem with the spread of Wi-Fi networks, there can still be times when you are on the road and cannot get a connection (with Summer here, camping and the cottage come to mind immediately).  This is where 3G wireless Internet comes in handy.

01 Communique is now offering 3G (actually 3.5G to be precise) wireless Internet data plans along with I’m InTouch starting at a special price of $49.95.  This exclusive offer includes a FREE I’m InTouch SecureKEY and FREE 3.5G mobile Internet stick. It’s the perfect way to stay InTouch when you are traveling for business or pleasure this summer no matter where you are.

Click here for complete details