Jul
28
2009
Track All Support Incidents with the I’m OnCall Help Desk Software
01 Communique’s I’m OnCall help desk management software is a great way to provide on demand remote support to your customers or employees. One of the key benefits of the solution is that it allows you to fully monitor and track all the customer support incidents from an easy to use web interface. Some of the features of the tracking system include:
- Complete customer call history
- Ability to record customer problems and how they were resolved for future reference
- Cataloging of incident types based on Administrator defined categories
- Incident priority tracking
- Quick view unresolved incidents requiring immediate attention using the Historical customer incident information screen.
- Incident time stamping – open, close, duration, number of remote sessions
- Send your customer reports of your remote support actions for their records
Tags: Help Desk Software, Remote Support
Help Desk Software | 01 Communique | 28 July 2009 |
