01 Communique just released the new version 1.2  of the I’m OnCall remote help desk solution. The new version has many new features and improvements including:

• Windows 7 (32-bit and 64-bit) support for both the technician’s and customer’s computer
• Improvements to the Whiteboard feature
• A new streamlined chat interface
• 256-bit SSL encryption of all sessions
• Faster connection times

Try out I’m OnCall 1.2 free for 10 days or visit www.01com.com/imoncall for more information.

Elizabeth Daugherty over at The Gadgeteer just finished reviewing the I’m InTouch SecureKEY Remote Access USB stick.  She came away impressed saying “I’ll cut to the chase: 01 Communique’s I’m In Touch Remote Access Secure Key works.  It works great. ” You can read the entire review here and be sure to check out the SecureKEY page at http://www.01com.com/secure.

01 Communique has just released the November 2009 edition of its remote access newsletter. The highlights of this month’s newsletter are:

• The new I’m InTouch version 7.2 with Windows 7 support and 256-bit SSL encryption.
• A case study about how a small business owner in Italy  uses I’m InTouch to stay competitive.
• An explanation of how the Account login and remote access passwords differ.
• Your chance to win a FREE I’m InTouch SecureKEY!
• And a lot more.

Read the November remote access newsletter here.

The August 2009 edition of 01 Communique’s remote access newsletter is out and can be viewed here. This month’s newsletter includes:

• The importance of having a business continuity plan for situations where employees cannot make it to the office and how I’m InTouch remote access can help.
• A case study about how a Sales professional uses I’m InTouch when she is on the road to stay connected to her office.
• How to subscribe to the I’m OnCall help desk software.
• Articles about I’m InTouch and I’m OnCall in Laptop Magazine and Computerworld Canada.

All this and more in the August 2009 remote access newsletter.

01 Communique’s I’m OnCall help desk management software is a great way to provide on demand remote support to your customers or employees. One of the key benefits of the solution is that it allows you to fully monitor and track all the customer support incidents from an easy to use web interface.  Some of the features of the tracking system include:

• Complete customer call history
• Ability to record customer problems and how they were resolved for future reference
• Cataloging of incident types based on Administrator defined categories
• Incident priority tracking
• Quick view unresolved incidents requiring immediate attention using the Historical customer incident information screen.
• Incident time stamping – open, close, duration, number of remote sessions
• Send your customer reports of your remote support actions for their records

Get a 10-day free trial of I’m OnCall help desk software

The June 19th edition of Computerworld Canada includes a piece on 01 Communique’s I’m OnCall help desk software appropriately titled “I’m OnCall gets Mac compatibility.” You can read the article in the digital copy of Computerworld Canada here.

A useful feature of the I’m OnCall help desk software is that you can customize the look of the interface by including your company’s logo. All you need to do is upload your company logo to the I’m OnCall Server and your logo will then be displayed on every page. Your customers will feel better knowing it is you who is servicing their machine and it also helps build your brand’s awareness.

For even more personalization, you can upload each of your technician’s photo which will be displayed to customers.  When a technician connects to a customer’s PC, they will be able to see who is doing the work, giving a face to your company.

Try out I’m OnCall free for 10 days

Roger Howorth over at The Hypervisor reviewed the latest version of 01 Communique’s I’m OnCall help desk software and says it is “easy to customize and easy to use.” Read the entire review here.

If your job requires you to remotely support company computers in a variety of locations, 01 Communique’s I’m OnCall remote support solution can make your life a lot easier. Instead, of traveling to an employee’s computer to install updates or diagnose problems, take PC remote control of their computer using the I’m OnCall help desk software.  No software needs to be pre-installed on either the employee’s or your computer so you can remotely support it from any PC in the world.

Just imagine, you have the day off and are relaxing at home when your boss calls you because he or she has a problem with their computer. In the past, you would have had to travel to your office to see what was wrong but not anymore. Remote take control of their PC or Mac from your home computer to instantly diagnose the problem and fix it. Your day off is not ruined and your boss is happy.

Try out I’m OnCall for yourself today

Brian Nadel of Computerworld reviewed the I’m InTouch SecureKEY remote access USB stick. A snippet of what he had to say:

“Using SecureKey, you can do just about anything remotely that you can do sitting in front of your host computer, regardless of whether you’re using a netbook in Nanking or a library computer in Cleveland.”

Read the full article here.