One of the best features of the I’m OnCall remote help desk software is that no software needs to be pre-installed on either a technician’s or customer’s computer in order for a support session to be initiated. Connecting to a customer’s PC is simply a matter of creating an incident from I’m OnCall’s web administration page, sending a session code the customer, and having the customer accept your remote support request.

This is not only really easy to use but also incredibly convenient. Your technicians can support computers from essentially any PC in the world; all that is required is a browser and Internet connection. It also means that you can be up and running within minutes of signing up for an I’m OnCall account.  There is no software to install or servers to configure so implementation time is basically nil.

Learn more about I’m OnCall at www.imoncall.com.

The new version 1.1 of the I’m OnCall remote help desk software was released today with support for Mac and Windows 64-bit computers. I’m OnCall enables you to temporarily take remote control of your customer’s PC or Mac to quickly diagnose and resolve problems. No software needs to be pre-installed and you can remotely support your customer’s computer from any PC with an Internet connection.

You can now remotely control your customer’s Mac computer from your Windows PC to diagnose and resolve problems quickly.  Additionally, Windows XP and Vista 64-bit are also now supported for both the technician allowing your business to remotely support even more computers.

Remotely supporting a customer is even easier in this  new version with improved multi-monitor functionality and an enhanced remote control viewer.

Experience the new I’m OnCall 1.1 FREE for 10 days with our no-obligation trial.

If you provide IT support to customers or employees, there have generally been two ways  1) Traveling to the customer’s physical location or 2) On the phone. Neither of these solutions is an ideal one.

Traveling to a customer’s computer is expensive and time consuming. It also limits the number of customers you can support to those you can reach in your car. Supporting customers over the phone can be even more time consuming as you try and diagnose a problem based on what the customer sees. This generally leads to a lot of frustration for both you and the customer.

Wouldn’t it be nice if you could combine the geographical reach of the phone with the control of actually seeing the customer’s computer screen? With 01 Communique’s I’m OnCall help desk software, you can!

Instantly take PC remote control of any customer’s computer from your PC to diagnose and resolve issues quickly. You can see for yourself exactly what the problem is and install any needed updates or fixes. You can even transfer files to the remote computer if required. Best of all, no software needs to be installed on your or the customer’s PC so you can support anybody from anywhere.

Learn more about I’m OnCall help desk software.