The June 19th edition of Computerworld Canada includes a piece on 01 Communique’s I’m OnCall help desk software appropriately titled “I’m OnCall gets Mac compatibility.” You can read the article in the digital copy of Computerworld Canada here.

A useful feature of the I’m OnCall help desk software is that you can customize the look of the interface by including your company’s logo. All you need to do is upload your company logo to the I’m OnCall Server and your logo will then be displayed on every page. Your customers will feel better knowing it is you who is servicing their machine and it also helps build your brand’s awareness.

For even more personalization, you can upload each of your technician’s photo which will be displayed to customers.  When a technician connects to a customer’s PC, they will be able to see who is doing the work, giving a face to your company.

Try out I’m OnCall free for 10 days

IT Reviews tested out the new version 7.1 of 01 Communique’s I’m InTouch Premium remote access software and came away impressed. The final verdict:

“An affordable alternative to conventional remote access products, the hosted I’m InTouch service is both secure and easy to use. It compares well on price and performance against other such services and stands out through its support for wireless mobile devices, direct access to Outlook data and the ability to power remote PCs on and off.”

Read the entire review here.

I'm InTouch's Live Streaming Video feature

Did you know that you can use the I’m InTouch remote access solution to remotely view a web cam connected to your I’m InTouch PC? From any computer in the world, and even some wireless devices, you can remotely access your PC and watch live streaming video from your web cam.

Perfect for:

• When you are traveling and want to see your children and family. Just have them gather around your home PC and remotely connect using I’m InTouch.
• When you are away from your home and office and want to periodically keep an eye on things to make sure everything is secure.
• When you want to monitor your children’s Internet activites. Combine live video streaming with I’m InTouch’s Parental Control Software feature to see who is at your PC and how they are using it.
• When you need to conduct an online presentation - don’t just invite guests to your PC, also let them see you using your computer’s web cam for a more personal touch.