One of the less obvious benefits of using a remote access software like I’m InTouch is that it can help limit the need for expensive hardware upgrades and replacements. For instance, if you use a laptop in addition to your home or office desktop PC, you probably find yourself upgrading to a more powerful laptop every couple of years.

With I’m InTouch, you can use your laptop to remotely control your desktop PC from anywhere you can pick up an Internet signal. This means you only need to worry about upgrading your desktop PC as needed since it will be doing all the heavy lifting. Your laptop essentially becomes a viewer and just needs to be able to connect to the Internet using a web browser.

An added benefit is that all youri nformation will be centralized on your desktop PC and not stored in mulitple locations. Your laptop becomes a dumb terminal that you use to remotely access your PC which removes the need to store files on it. This also protects you from any possibility of data breaches if the laptop is lost or stolen.

Learn more about I’m InTouch.

The new version 1.1 of the I’m OnCall remote help desk software was released today with support for Mac and Windows 64-bit computers. I’m OnCall enables you to temporarily take remote control of your customer’s PC or Mac to quickly diagnose and resolve problems. No software needs to be pre-installed and you can remotely support your customer’s computer from any PC with an Internet connection.

You can now remotely control your customer’s Mac computer from your Windows PC to diagnose and resolve problems quickly.  Additionally, Windows XP and Vista 64-bit are also now supported for both the technician allowing your business to remotely support even more computers.

Remotely supporting a customer is even easier in this  new version with improved multi-monitor functionality and an enhanced remote control viewer.

Experience the new I’m OnCall 1.1 FREE for 10 days with our no-obligation trial.

If you provide IT support to customers or employees, there have generally been two ways  1) Traveling to the customer’s physical location or 2) On the phone. Neither of these solutions is an ideal one.

Traveling to a customer’s computer is expensive and time consuming. It also limits the number of customers you can support to those you can reach in your car. Supporting customers over the phone can be even more time consuming as you try and diagnose a problem based on what the customer sees. This generally leads to a lot of frustration for both you and the customer.

Wouldn’t it be nice if you could combine the geographical reach of the phone with the control of actually seeing the customer’s computer screen? With 01 Communique’s I’m OnCall help desk software, you can!

Instantly take PC remote control of any customer’s computer from your PC to diagnose and resolve issues quickly. You can see for yourself exactly what the problem is and install any needed updates or fixes. You can even transfer files to the remote computer if required. Best of all, no software needs to be installed on your or the customer’s PC so you can support anybody from anywhere.

Learn more about I’m OnCall help desk software.

With the I’m InTouch SecureKEY Remote Access USB Stick, taking remote control of your distant PC is as easy as plugging a USB drive into a computer. The SecureKEY allows you to safely store your I’m InTouch remote access login information on the device and then automatically take remote control of your distant computer in seconds, just by plugging it into the USB slot of any PC with an Internet connection.

Not only does the SecureKEY make remotely accessing your PC a breeze, it also ensures that there is no possbility of unauthorized remote access. I’m InTouch Premium users can require that only a computer with their personal SecureKEY inserted into the USB slot can be used to remotely access their PC.  This means that even if somebody were to somehow learn your remote access login information, they would be unable to remotely control your PC since they would not have your SecureKEY.

Andrew Weiner of Examiner.com recently took a look at the SecureKEY.  See what he had to say here.

Mother’s Day is almost here (there’s still time to get a gift if you hurry), and it is a great time to think about all the ways your mom has helped you.  If you are looking for a way to make her life easier, how about assiting her with any computer troubles she might have. But what if you live in a different city, country, or even continent and can’t just drive over anytime she needs help? That’s where I’m InTouch comes in.

Remotely control your mom's PC to fix any problems from anywhere

Simply install I’m InTouch on her computer and then remotely take control of her PC anytime she has any problems.  It’s just as if you were physically at her computer! Whether you need to download or transfer any files, run any programs, or change any settings, I’m InTouch is perfect for assisting a friend or family member with their computer troubles.

You can even use I’m InTouch as an intructional tool. When you take remote control of your mom’s PC, she can watch exactly what you are doing right on her computer. This is ideal for showing how to run programs, send emails, and anything else she may need to do on her computer.  Why spend hours on the phone trying to explain something when you can show exactly how to do it in seconds, right on the computer?

Install a 30-day FREE trial of I’m InTouch on your mom’s PC now so you can help her out the next time she has computer troubles.

Right about now you are probably starting to plan your summer vacation, or vacations if you are really lucky.  It is not really an option anymore to simply leave the office behind for a week or two  and pretend it doesn’t exist. The world will keep on going and your inbox will fill up before you even board the plane.

So why not install the I’m InTouch remote access software on your office workstation before you leave and take remote control of your PC from wherever you are during your vacation? You can check your email, run programs, transfer files, and more from any computer in the world. It’s just like having your office workstation with you!  Plus, it saves you from coming back to work on a Monday morning and seeing 4000 emails in your inbox.

Try out I’m InTouch FREE for 30 days

I’m InTouch Premium is an easy way to centrally administer all your computers with remote access. When you sign-up for I’m InTouch Premium, a special secure web page is created that lists all the computers you installed I’m InTouch on, and allows you to quickly take remote control of any of them just by clicking on the name of the computer.

View all your I'm InTouch computers on a single screen

This is incredibly useful if you have multiple computers that you need to remotely access. Instead of trying to remember the different remote access login information for each PC, you can group all your computers under one I’m InTouch Premium account and just log in to this account to have access to any of your PCs.

This special Administrator page also allows you to configure the remote access settings for your computers and quickly access your online billing account so you can add more licenses or update your account information.

Get started now by signing-up for a FREE 30-day trial of I’m InTouch Premium remote access.

With I’m InTouch’s PC Remote Control feature,  you can be anywhere in the world and still  use your computer just as if you were sitting at it.  You can run all the programs you normally would without making any sacrifices. Read and respond to emails, print remote documents to your local printer, transfer files, and just about anything else you need to do.

Travel Light
Imagine the freedom of leaving your laptop at home when you travel and logging in to your PC from any hotel, airport, or Internet lounge computer.  Avoid the risks of having your laptop lost or stolen (along with all the data on it) and instead, take remote control of your distant PC from wherever you are. Plus, you can even control your PC using a Pocket PC or Smartphone device.

Work From Home
Are you sick and tired of commuting to work everyday and having to deal with endless traffic jams and bad weather? Then install I’m InTouch on your office workstation and work from home at your convenience. Don’t waste time sitting in your car, use your home computer to do everything you would normally do on your office workstation.

Conduct Online Meetings
Save time and money and conduct online meetings and presentations right from your desktop PC with I’m InTouch.  Invite temporary guest users to your PC to conduct presentations or train employees. You control each user’s access rights and can add and remove users at your convenience.

Learn more about I’m InTouch and PC Remote Control