01 Communique just released the new version 1.2  of the I’m OnCall remote help desk solution. The new version has many new features and improvements including:

• Windows 7 (32-bit and 64-bit) support for both the technician’s and customer’s computer
• Improvements to the Whiteboard feature
• A new streamlined chat interface
• 256-bit SSL encryption of all sessions
• Faster connection times

Try out I’m OnCall 1.2 free for 10 days or visit www.01com.com/imoncall for more information.

The August 2009 edition of 01 Communique’s remote access newsletter is out and can be viewed here. This month’s newsletter includes:

• The importance of having a business continuity plan for situations where employees cannot make it to the office and how I’m InTouch remote access can help.
• A case study about how a Sales professional uses I’m InTouch when she is on the road to stay connected to her office.
• How to subscribe to the I’m OnCall help desk software.
• Articles about I’m InTouch and I’m OnCall in Laptop Magazine and Computerworld Canada.

All this and more in the August 2009 remote access newsletter.

01 Communique’s I’m OnCall help desk management software is a great way to provide on demand remote support to your customers or employees. One of the key benefits of the solution is that it allows you to fully monitor and track all the customer support incidents from an easy to use web interface.  Some of the features of the tracking system include:

• Complete customer call history
• Ability to record customer problems and how they were resolved for future reference
• Cataloging of incident types based on Administrator defined categories
• Incident priority tracking
• Quick view unresolved incidents requiring immediate attention using the Historical customer incident information screen.
• Incident time stamping – open, close, duration, number of remote sessions
• Send your customer reports of your remote support actions for their records

Get a 10-day free trial of I’m OnCall help desk software

The June 19th edition of Computerworld Canada includes a piece on 01 Communique’s I’m OnCall help desk software appropriately titled “I’m OnCall gets Mac compatibility.” You can read the article in the digital copy of Computerworld Canada here.

A useful feature of the I’m OnCall help desk software is that you can customize the look of the interface by including your company’s logo. All you need to do is upload your company logo to the I’m OnCall Server and your logo will then be displayed on every page. Your customers will feel better knowing it is you who is servicing their machine and it also helps build your brand’s awareness.

For even more personalization, you can upload each of your technician’s photo which will be displayed to customers.  When a technician connects to a customer’s PC, they will be able to see who is doing the work, giving a face to your company.

Try out I’m OnCall free for 10 days

Roger Howorth over at The Hypervisor reviewed the latest version of 01 Communique’s I’m OnCall help desk software and says it is “easy to customize and easy to use.” Read the entire review here.

If your job requires you to remotely support company computers in a variety of locations, 01 Communique’s I’m OnCall remote support solution can make your life a lot easier. Instead, of traveling to an employee’s computer to install updates or diagnose problems, take PC remote control of their computer using the I’m OnCall help desk software.  No software needs to be pre-installed on either the employee’s or your computer so you can remotely support it from any PC in the world.

Just imagine, you have the day off and are relaxing at home when your boss calls you because he or she has a problem with their computer. In the past, you would have had to travel to your office to see what was wrong but not anymore. Remote take control of their PC or Mac from your home computer to instantly diagnose the problem and fix it. Your day off is not ruined and your boss is happy.

Try out I’m OnCall for yourself today

One of the best features of the I’m OnCall remote help desk software is that no software needs to be pre-installed on either a technician’s or customer’s computer in order for a support session to be initiated. Connecting to a customer’s PC is simply a matter of creating an incident from I’m OnCall’s web administration page, sending a session code the customer, and having the customer accept your remote support request.

This is not only really easy to use but also incredibly convenient. Your technicians can support computers from essentially any PC in the world; all that is required is a browser and Internet connection. It also means that you can be up and running within minutes of signing up for an I’m OnCall account.  There is no software to install or servers to configure so implementation time is basically nil.

Learn more about I’m OnCall at www.imoncall.com.

01 Communique’s May newsletter has been sent out with all the latest information about I’m InTouch and I’m OnCall.  This month’s issue includes everything you need to know about the new I’m OnCall 1.1 remote help desk software solution and its support for Mac and 64-bit Windows computers. Also in this issue, read how an ERM and CRM solution provider uses I’m OnCall to effectively support their customers all over the world. Plus, learn how you could win 3 months FREE of I’m InTouch.  All this and more in the May newsletter.

The new version 1.1 of the I’m OnCall remote help desk software was released today with support for Mac and Windows 64-bit computers. I’m OnCall enables you to temporarily take remote control of your customer’s PC or Mac to quickly diagnose and resolve problems. No software needs to be pre-installed and you can remotely support your customer’s computer from any PC with an Internet connection.

You can now remotely control your customer’s Mac computer from your Windows PC to diagnose and resolve problems quickly.  Additionally, Windows XP and Vista 64-bit are also now supported for both the technician allowing your business to remotely support even more computers.

Remotely supporting a customer is even easier in this  new version with improved multi-monitor functionality and an enhanced remote control viewer.

Experience the new I’m OnCall 1.1 FREE for 10 days with our no-obligation trial.