01 Communique just released the new version 1.2  of the I’m OnCall remote help desk solution. The new version has many new features and improvements including:

• Windows 7 (32-bit and 64-bit) support for both the technician’s and customer’s computer
• Improvements to the Whiteboard feature
• A new streamlined chat interface
• 256-bit SSL encryption of all sessions
• Faster connection times

Try out I’m OnCall 1.2 free for 10 days or visit www.01com.com/imoncall for more information.

A creative example of how you can use I’m InTouch remote access:

“I’m InTouch saves our customers money and helps us maintain our productivity. We use it for on-line remote support and find it extremely easy to use. At E-COM we pride ourselves in the support we provide to our customers. It is what differentiates us. This is a perfect tool to assist us in solving our customers’ problems instantly thereby helping us maintain a high level of customer satisfaction.”

Frank Biamonte,
Solution Consultant

01 Communique’s I’m OnCall help desk management software is a great way to provide on demand remote support to your customers or employees. One of the key benefits of the solution is that it allows you to fully monitor and track all the customer support incidents from an easy to use web interface.  Some of the features of the tracking system include:

• Complete customer call history
• Ability to record customer problems and how they were resolved for future reference
• Cataloging of incident types based on Administrator defined categories
• Incident priority tracking
• Quick view unresolved incidents requiring immediate attention using the Historical customer incident information screen.
• Incident time stamping – open, close, duration, number of remote sessions
• Send your customer reports of your remote support actions for their records

Get a 10-day free trial of I’m OnCall help desk software

Roger Howorth over at The Hypervisor reviewed the latest version of 01 Communique’s I’m OnCall help desk software and says it is “easy to customize and easy to use.” Read the entire review here.

If your job requires you to remotely support company computers in a variety of locations, 01 Communique’s I’m OnCall remote support solution can make your life a lot easier. Instead, of traveling to an employee’s computer to install updates or diagnose problems, take PC remote control of their computer using the I’m OnCall help desk software.  No software needs to be pre-installed on either the employee’s or your computer so you can remotely support it from any PC in the world.

Just imagine, you have the day off and are relaxing at home when your boss calls you because he or she has a problem with their computer. In the past, you would have had to travel to your office to see what was wrong but not anymore. Remote take control of their PC or Mac from your home computer to instantly diagnose the problem and fix it. Your day off is not ruined and your boss is happy.

Try out I’m OnCall for yourself today

One of the best features of the I’m OnCall remote help desk software is that no software needs to be pre-installed on either a technician’s or customer’s computer in order for a support session to be initiated. Connecting to a customer’s PC is simply a matter of creating an incident from I’m OnCall’s web administration page, sending a session code the customer, and having the customer accept your remote support request.

This is not only really easy to use but also incredibly convenient. Your technicians can support computers from essentially any PC in the world; all that is required is a browser and Internet connection. It also means that you can be up and running within minutes of signing up for an I’m OnCall account.  There is no software to install or servers to configure so implementation time is basically nil.

Learn more about I’m OnCall at www.imoncall.com.